Lion Travel Transportation and its partners (hereinafter referred to as "the Company" or "we") are committed to protecting your personal data and privacy rights. This Privacy Policy (hereinafter referred to as "this Policy") has been formulated and applies to this website.
In case of any discrepancy or inconsistency between the different language versions, the Chinese version shall prevail.
I. Collection, Processing, and Use of Personal Data
- Name of the Collecting Authority: Lion Travel Transportation and its partners (Fontrip Technology).
- Purpose of Collection: To fulfill the terms of the contract between the two parties (including but not limited to providing ticket/voucher purchase services, consumer and member services and management), customer feedback processing, accounting, bookkeeping and auditing, compliance with legal obligations, emergency handling, online shopping, online advertising, statistical surveys and analysis, improving service quality, and providing personalized services.
- Legal Basis for Collection and Processing
- Necessity for Contract Fulfillment: To provide you with booking and ticket purchase services and render services in accordance with the terms of your contract.
- Based on Your Consent: When you consent to register an account, you grant us the right to manage it in accordance with the Terms of Service.
- Compliance with Legal Obligations: Based on the requirements of competent authorities and laws, such as security inspections or tax audits.
- Pursuit of Legitimate Interests of the Company or a Third Party: Under the principle of proportionality, for legitimate interests such as improving service quality, responding to security incidents, or for litigation purposes.
- To Protect Your Rights or in Emergency Situations: Handling in case of medical or safety emergencies during a trip, based on protecting your personal safety.
- Categories of Personal Data: The types of personal data we collect, process, and use are as follows.
- Personal Information: Name and nationality.
- Contact Information: Phone number and email address.
- Travel Information: Travel itinerary, order number, package details, or other arrangement details.
- Financial Information: E-payment information, payment card information (including name, card number, and expiration date, etc.).
- Membership Information: Member account and consumption records.
- Technical Information: Your browsing activities on this website or application, including IP address, device information, number of users and sessions, interaction events, browser, Cookies, browsing and click records, location, travel preferences, and usage records.
- Retention Period of Personal Data: The Company will retain the personal data you provide based on the following factors (whichever period is the longest).
- Retention period stipulated by laws and regulations.
- Retention period stipulated by the individual contract with you.
- Retention period required for performing business operations.
- Period required to cooperate with government and judicial investigations or litigation proceedings.
- The date on which the Company's website ceases to provide services.
- Personal Data Storage Location: Within Taiwan (including Taiwan, Kinmen, Penghu, and Matsu regions), or transferred abroad for processing and storage due to business needs (such as using international cloud services or cooperating with overseas partners). If cross-border transfer is involved, the Company will ensure compliance with Taiwan’s Personal Data Protection Act and other relevant regulations.
- Personal Data Usage Location: Within Taiwan (including Taiwan, Kinmen, Penghu, and Matsu regions).
- Recipients of Personal Data
- Partners: We share information about devices and your use of our services with business partners. This sharing will comply with written agreements signed with our partners, which include confidentiality obligations. However, please note that we cannot control the privacy policies and practices of third-party business partners. You understand and agree that the risks arising from sharing information with such partners shall be borne by you.
- Social Media Websites: When you use our services and choose to share information with third-party social media websites, the information you share will be governed by the privacy policies of those social media websites and the privacy settings you have configured on those platforms.
- Fraud Detection Companies: Certain third parties may assist us in preventing fraud by providing fraud detection technology.
- Other Third Parties: Third parties may also assist us in collecting information, such as operating specific functions of our website or helping to push online advertisements that match your interests. These third parties can only collect or access information when performing permitted functions. If these third parties only assist us with processing, we may require them to comply through contracts to ensure they follow applicable privacy laws.
- Method of Use of Personal Data: Collection, processing, and use in compliance with personal data protection laws through automated machinery or other non-automated means of use (such as using electronic documents, paper documents, or other appropriate methods consistent with current science and technology).
II. Rights and Methods of Exercise by the Data Subject
- You can assert the following rights regarding your personal data against the Company:
- You may inquire about, request to review, or request a copy of your personal data from the Company. The Company may charge necessary costs. If we fail to complete your application within 15 days, the processing time may be extended, up to a maximum of 15 days, and we will inform you of the reason in writing. If your personal data is not applicable to the exercise of the right to inquire or review based on relevant laws and regulations, the Company may not be able to process your request. Furthermore, you can log in to your account on this website or application at any time to check your personal data.
- You may request the Company to supplement or correct your personal data, but you should state the reasons and facts appropriately. If we fail to complete your application within 30 days, the processing time may be extended, up to a maximum of 30 days, and we will inform you of the reason in writing.
- You may request the Company to stop collecting, processing, or using your personal data. If you submit an application, but you still have ongoing business dealings with the Company, the Company will not stop collecting, processing, or using your personal data until after the business dealings with you are concluded.
- You may request the Company to delete your personal data. If you are a member and submit an application, it will be deemed as termination of your membership account, and the Company will stop your member services. Furthermore, you will not be able to review, compare, or obtain proof of your member data afterwards. If your personal data is not applicable to the exercise of the right to delete based on relevant laws and regulations, the Company may not be able to process your request.
- If you wish to exercise the above rights, please write an email to service@fontrip.com.tw, or call the customer service number 03-5910052 during our office hours (Monday to Friday 09:00–12:00 and 13:00–17:00). During the process of handling your request, the Company will verify your identity to ensure that you are the data subject entitled to exercise the rights.
III. Use of Cookies
- When you visit this website, Cookies may be stored on your computer or other device as small text files. The function of Cookies is usually to make the website operate, record your activities on the website, or record the content of your login, etc.
- Temporary Cookies will disappear immediately after you leave the website; permanent Cookies will remain on your device until the retention period expires or you delete the Cookies through your browser.
- The purposes of the Cookies we use on the website are as follows:
- Enhance user service experience;
- Optimize website service performance;
- Assist in analyzing website browsing and transaction records;
- Provide you with advertising content that interests you.
- We also use third-party Cookies on the website, and their purposes are as follows:
- Determine and track the number of visitors linked to this website from third-party website advertisements.
- Track the usage of the Company's website.
- Deliver promotional information or advertisements for products searched by users.
- Most personal computer or mobile device browsers are set to automatically accept website Cookies. If you do not accept the Cookies used by the Company and wish to disable Cookies, you can change the Cookie settings through your browser. For browser settings, please refer to:
- Microsoft Edge
- Chrome
- Firefox
- Safari
- If you choose not to accept or block the Company's Cookies, it may result in you being completely unable to use or only being able to use some functions of the Company's website.
IV. Data Protection
- On the pages for member registration, login, ordering process, and filling in traveler information of this website or application, personal data fields such as member name, mobile phone number, and email address are not masked to allow you to confirm the accuracy of the entered data after logging in and during ordering, avoiding related costs that may arise from data errors. The personal data displayed on the aforementioned pages does not include high-risk information such as financial transaction payment tools (e.g., credit card number).
- The hosts of this website or application are equipped with firewalls, anti-virus systems, and other related information security equipment and necessary security protection measures to strictly protect your personal data.
- All payment transactions on this website or application are encrypted using SSL (Secure Sockets Layer) technology.
- The Company makes every reasonable effort to ensure that the scope of our processing of your personal data is reasonably correlated with the purposes listed in this Policy, and processing is limited to that reasonable scope. Only authorized employees may access your personal data within the scope required to provide you with relevant products or services, and access to your personal data is limited.
- To protect the security of your account and personal data, please do not arbitrarily provide your personal account and password to a third party or allow a third party to apply for an account and password using your personal data; otherwise, you shall bear the relevant responsibility. If there is a risk of your account or password being exposed, please change your password immediately or notify the Company to suspend the account (the Company may require verification of your personal data). The Internet is not a secure information transmission environment. When using this website or application, please avoid providing sensitive personal data to others or publicly disclosing it on the website.
- Due to the open nature of the Internet, information transmitted over the network is not entirely secure. Although we have taken all reasonable measures to protect your personal data, we cannot guarantee that the process of transmitting information through the Internet is completely safe. You shall bear the possible risks of this transmission process. Please ensure that the process of transmitting information to us has no security issues.
V. Sharing Personal Data with Third Parties
- We will never provide, exchange, rent, or sell any of your personal data to other individuals, groups, private companies, or public institutions, except where there is a legal basis or contractual obligation.
- The circumstances under the exception in the preceding paragraph include but are not limited to:
- With your consent.
- Express stipulation by law.
- To maintain national security or enhance public interest.
- To avert a danger to your life, body, liberty, or property.
- To prevent substantial loss of others' rights and interests.
- Being beneficial to your rights and interests.
VI. Protection of Minors
If a minor consents to the collection, processing, and use of their personal information through this website or application, it should be done with the consent of their legal representative or guardian. The legal representative or guardian may at any time request the Company to stop the collection, processing, and use of a specific account and its related personal data.
VII. Amendment of the Protection Policy
To provide lawful protection for your personal data and privacy, the Company will revise this Policy from time to time. You can find the latest version with the updated date marked on the Company's website or application. Unless otherwise specified at the time of publication, any changes to this Policy will take effect simultaneously on the date of publication and supersede all previous versions. The Company will not provide separate notice. If you do not agree to such changes or modifications, please stop using the services of this website or application and notify the Company to stop the collection, processing, and use of your personal data in accordance with this Policy.